CX4Now: Customer Experience Leaders Share Their Industry Trend Predictions for 2021
Fonolo
APRIL 1, 2021
Customer experience (CX) continues to be a hot topic in the contact center world. Explore Contact Center Trends for 2021. This year, Jeremy says that the biggest overarching trend he’s seen is focus on the employee experience and how we treat agents and other staff members who have shifted to remote work.
Let's personalize your content