Comm100

NOVEMBER 23, 2022

As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations.

Customer Service 90

Customer Service Omnichannel CRM Contact Center 90

Intercom

APRIL 26, 2023

To understand the effects of AI on the customer service industry, we surveyed over 1,000 support leaders and practitioners. We asked them what they’re excited – and concerned – about, and how they’re adapting their strategies to set their teams up for success in 2023 and beyond.

AI 59

AI Customer Expectations Technology Technology 59

Intercom

FEBRUARY 8, 2023

Year after year, we see customer expectations continue to increase – and 2022 brought with it a whole new juggling act. Last year, many teams were faced with the Herculean task of trying to balance headcount reductions and fewer resources with the ability to meet – and exceed – the growing expectations customers have of support. .

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Lumoa

NOVEMBER 7, 2022

Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 And it’s not going away anytime soon.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

Comm100

FEBRUARY 21, 2023

There’s no question that the use of AI in customer service is on the rise. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% from 2023 to 2030. Improve customer experience Customer experience (CX) is more important than ever today.

AI 72

AI Customer Service CX Retail 72

Comm100

FEBRUARY 6, 2023

This is why it’s so important for financial institutions to know the trends and expectations their existing and potential customers have regarding the customer experience. In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023.

Customer Experience 84

Customer Experience Omnichannel Social Media Touchpoint 84

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

Execs In The Know

AUGUST 27, 2024

The 2024 results are concerning, with 39 percent of brands reporting a drop in service quality, a significant increase from 17 percent in 2023. What’s driving this downward trend in customer satisfaction? Are brands failing to meet evolving customer expectations, or is there a deeper issue at play? set in 2017.

CX 105

CX AI Contact Center Machine Learning 105

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. This also ensures streamlined processes and improved customer experiences.

Innovation 52

Innovation Data Entry Artificial Intelligence ML 52

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

Zendesk

APRIL 3, 2023

Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. The whole experience is becoming more seamless, and customers are getting more comfortable with the idea. When the entire customer journey is tailored end to end, across physical and digital channels, retailers reap the benefits.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

DMG Consulting

JANUARY 17, 2023

DMG Consulting Releases 2022–2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market R eport. AI-enabled solutions to meet CX and EX expectations and demands. What: Releases 2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

Zendesk

MAY 9, 2023

We are challenged to do more with less, but change can also represent opportunity—and it’s possible now to increase efficiency by leveraging new technologies like artificial intelligence (AI) and generative AI. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

Zendesk

MARCH 8, 2023

By leveraging AI and data analysis , businesses can meet this demand while providing effective, personalized support. The good news is that these custom conversational experiences can be delivered with agility and at scale, without having to adopt new tools or significantly boost headcount.

AI 98

AI Sentiment Analysis Omnichannel CX 98

Intercom

JANUARY 10, 2024

Get the report → Customer support teams will remember 2023 as the year that everything changed. In just 12 months, generative AI went from being an emerging possibility to a stop-you-in-your-tracks, drop-everything phenomenon. AI adoption jumped in 2023, and shows no sign of slowing. Ready to take action?

Customer Service 86

Customer Service AI Customer Expectations Technology 86

Zendesk

MAY 3, 2023

You’ll want to be in the room(s) where it happens, and we’re not just talking about the inspirational keynotes and main-stage product announcements coming at Relate 2023. We’re betting those will prompt at least a gasp or a tear, but we know many of you are joining live to learn the how—not just the why—of customer experience.

AI 52

AI Customer Experience Retail Customer Retention 52

Zendesk

MARCH 2, 2023

This customer-centric approach provides exceptional customer support, whether in-store or by messaging, phone, or email. According to the Zendesk Customer Experience Trends Report 2023 , 64 percent of shoppers will spend more if their issues get resolved on the channel they’re already using. What are retail trends?

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Execs In The Know

OCTOBER 9, 2023

Reflecting on 2023, it’s evident that AI has made monumental strides from both a consumer and brand perspective. But across the undulating positives and negatives, there remains no question that AI will play a significant role in the future of businesses everywhere. So, will AI be our new superpower or our substitute?

AI 52

AI Customer Service CX Technology 52

SurveySensum

JULY 24, 2023

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. It’s like they know us better than we know ourselves!

Retail 52

Retail E-commerce Customer Experience Social Media 52

Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

AI 98

AI Engineering Start-ups Legal 98

Intercom

OCTOBER 4, 2023

Knowing how to find the signal in the data noise is what allows the best support teams to keep providing quality customer service, high customer satisfaction, and a high-performing team.

AI 77

AI Customer Service Net Promoter Score Scorecard 77

Zendesk

JULY 22, 2022

By 2023, online retail sales are anticipated to reach $6.17 With a highly competitive landscape of as many as 12 million ecommerce companies, delivering easy and convenient customer experiences is more than a differentiator—it is a necessity for brand success. Reducing customer effort also comes with the bonus of reducing your costs.

AI 98

AI Artificial Intelligence Omnichannel Machine Learning 98

Intercom

FEBRUARY 1, 2024

Generative AI is transforming customer service faster than any other field, and we’re only just beginning to grapple with the implications for customer service. The landscape for customer service is changed forever in a really positive way.” The landscape for customer service is changed forever in a really positive way.”

Customer Service 89

Customer Service AI Technology Technology 89

Zendesk

FEBRUARY 3, 2023

Common customer expectations for the digital banking experience Customers expect an excellent customer experience regardless of industry. With Zendesk, banks can deliver seamless omnichannel experiences and AI-powered self-service that fits their brand. See how Zendesk can help your bank.

Net Promoter Score 52

Net Promoter Score Customer Experience Contact Center AI 52

Steven Van Belleghem

NOVEMBER 27, 2022

But it’s more and more linked to the customer experience as well because an increased amount of customers expect organizations to become part of the solution. 10 CX Trends for 2023! Re-Inventing Customer Loyalty. Here is the video with the long description about these 10 Customer Experience trends for 2023.

Customer Experience 96

Customer Experience CX Start-ups Gaming 96

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. How can AI help customer service? How can AI help customer service?

AI 88

AI Customer Service Machine Learning Technology 88

Intercom

JULY 26, 2023

According to our research , 69% of support leaders plan to invest more in AI in the year ahead. But not all bots are created equal, so here’s how to find the AI chatbot that’s right for you. As Intercom’s VP of Customer Support, Declan Ivory, puts it : “The question is no longer ‘Should I use AI or not?’;

AI 52

AI Start-ups Customer Service Customer Expectations 52

TeamSupport

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. Embrace Omnichannel Support In 2024, customers expect seamless support across various channels.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Ameyo Callversations

AUGUST 24, 2022

While they expect unforgettable interactions with brands or businesses, responding to them via their preferred channel can be quite challenging. This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. billion by 2026. But that’s not all of it.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

JUNE 29, 2023

And how can they do it in a way that is as good as consumers can get elsewhere when their customer service teams don’t have access to years’ worth of data on consumers preferences, habits, and priorities? 67% of consumers want AI-powered customer service that can adjust its communication and tone based on how they’re feeling.

Manufacturing 52

Manufacturing E-commerce AI Sentiment Analysis 52

Zendesk

MARCH 24, 2023

Many employees are still remote, and customers expect to connect with your company on their mobile devices. Customers must be able to get the information they need, on demand. We know that customers often want to help themselves, especially with simple questions like bank balances, loan applications, and password resets.

AI 52

AI Customer Service Social Media CRM 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

ECXO

DECEMBER 20, 2023

AI and GenAI are the capital of everything possible In this article I want to take a step back from the glare and wall of noise about personalisation. I walk you through the practical steps you can take to overcome these challenges and personalise experiences in a way that delivers value for the customer and the business.

Customer Experience 156

Customer Experience B2B AI Machine Learning 156

VOZIQ

DECEMBER 1, 2022

Customer engagement is crucial, but what if CEOs interacted with their audience personally? Would you be interested in knowing the strategic enablers of an AI retention program, or taking a brief look at Forrester’s predictions for subscription businesses in 2023? We have it all in December’s edition of customer intelligence.

Social Media 40

Social Media AI CX Customer Satisfaction 40

VOZIQ

DECEMBER 1, 2022

Customer engagement is crucial, but what if CEOs interacted with their audience personally? Would you be interested in knowing the strategic enablers of an AI retention program, or taking a brief look at Forrester’s predictions for subscription businesses in 2023? We have it all in December’s edition of customer intelligence.

Social Media 40

Social Media AI CX Customer Satisfaction 40

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. With IN-APP SURVEYS. W hat are In-App Surveys?

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

CommBox

AUGUST 9, 2023

The rising expectation for 24/7 customer service In today’s hyper-connected world, customers expect businesses to be available at all times. Research indicates that 90% of consumers expect immediate responses when contacting a business, and 95% of consumers rate 24/7 service as important.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52