DMG Consulting

OCTOBER 2, 2023

It provides an outlook on what to expect next, as there is undoubtedly much more to come. Driving the strategic direction of the customer experience (CX) is at the core of DMG’s extensive consultation and collaboration with executives, leaders, and industry innovators.

Contact Center 59

Contact Center AI Customer Service Outlook 59

DMG Consulting

NOVEMBER 1, 2022

The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content. While live employees are still needed to make the final decisions about content, ML has already reduced the effort by approximately 50%, and more innovation is on the way to further simplify the KM content management challenge.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., With a suite of innovative tools, Nicereply empowers organizations to measure customer interactions, collect feedback, and analyze data to drive improvements.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

DMG Consulting

MAY 8, 2023

This positioned vendors to invest heavily in their solutions (particularly during the first six months of the year) and deliver a great deal of innovation to the market. The market is at a pivotal point, and the new wave of enhancements and innovations will help convert these suites into WEM platforms that provide enterprise-wide benefits.

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook Gaming 62

SurveySensum

NOVEMBER 1, 2024

According to The 2023 State of Social Media Report, business leaders recognize that building brand reputation and loyalty is their top priority. Amazon: Elevating Customer Satisfaction to a Loyalty Strategy Amazon has redefined customer loyalty through its innovative Prime membership program. Why Brand Loyalty Matters?

Customer Relationship 52

Customer Relationship Sales NPS Net Promoter Score 52

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based. per interaction ( CNBC ).

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. It has innovative branding and customization options.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52