Managing Customer Experience Like a Pro: Inside a CX Manager’s Daily Workflow
Retently
MARCH 11, 2025
Instead of just handling complaints one by one, the CX Manager flags the issue to the product team, who redesigns the packaging to fix the issue before the next batch is manufactured. A CX Manager works closely with the marketing team to turn customer feedback into better messaging, campaigns, and FAQs. The challenge?
120 
Let's personalize your content