SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. What is the AI Feedback Loop?

AI 52

AI Sentiment Analysis Actionable Insights Close the Loop 52

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. It’s an innovative approach that’s changing the game in data science and AI development. While the raw AI topic model itself looks superficially good, it does contain its flaws evident on deeper examination.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING! So, what’s the solution here? → A robust website feedback tool.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52