CX Accelerator

JANUARY 7, 2019

When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.

Machine Learning 275

Machine Learning AI CX Net Promoter Score 275

Execs In The Know

MARCH 13, 2023

Want to know what the #1 used car in California is? “We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. Our largest contact type is billing.” Currently, there are 2.6 How Does Turo Work?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Customer Service Life

MARCH 15, 2019

When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.

AI 64

AI Machine Learning CX Net Promoter Score 64

Execs In The Know

OCTOBER 27, 2021

Craig provided a panoramic view of his brand’s transformation from a single hardware store in Sonoma, California to an iconic brick-and-mortar and eCommerce leader. After swinging toward integrated brand support, an upsurge in sales support volume within the contact center saw Williams-Sonoma shift back to brand-specific support.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52