SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But how to deliver great retail customer experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But how to deliver great retail customer experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. For instance, a credit card company might have a different NPS score compared to retail banks or wealth management firms. Always respond to customer feedback, especially to detractors.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52