Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. If used correctly, CX SaaS can help make customers feel like they are receiving special treatment.

Customer Experience 83

Customer Experience ML Social Media CX 83

Qualtrics

JULY 23, 2019

Data is the driving force in your company and you can learn from the experts in the industry by following them on Twitter. These market research professionals bring you the latest news and thought-leadership so you can stay on top of your research game. Follow Ben for insights into research and technology. ( @BenBajarin ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Experience Investigators

FEBRUARY 20, 2024

Amidst the burgeoning landscape of AI tools and the concerns they bring , it’s crucial for customer experience leaders to grasp the trajectory of these advancements, even as the full extent of their implications remains to be seen. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98