Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Additionally, the voice of the customer encompasses both positive and negative feedback on a variety of topics. Thanks to the Internet, customer feedback has never been so accessible.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

JULY 2, 2024

The tools also help analyze the feedback surveys and provide insights that help businesses make better customer-centric decisions. Also, if your customer feedback tool connects with your existing apps and technology, the workflow will be smooth, enriching your experience with the software.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Workflows often contain the following steps: Initial contact: The first interaction concerning a customer issue or request. Bain & Company, Inc.,

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Lumoa

SEPTEMBER 11, 2023

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Instead, the “Four Ps” (Product, Price, Promotion, and Place) were the key elements in determining purchase. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

In the 1970s and 1980s, when the field was still in its infancy, customer experience was hardly a factor in determining which goods consumers bought. Instead, the “Four Ps” (Product, Price, Promotion, and Place) were the key elements in determining purchase. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Aquire

AUGUST 30, 2021

Customer surveys are an opportunity to learn what customers think about your brand based on facts, rather than assumptions. The customer feedback you gather from surveys is gold dust. Within them lies all the information you need to provide the products and services customers really want.

Customer Survey 95

Customer Survey Net Promoter Score Actionable Insights Touchpoint 95

Qualtrics

APRIL 14, 2021

Thanks to our work with Qualtrics and Walker, we’ve been able to establish a direct connection between the customer experience and the financial returns for each region or business unit. Matt Inman, Global Director of Customer Experience at Johnson Controls. Previously it took up to 15 days to follow up with customers.

B2B 26

B2B Close the Loop CX B2C 26