Age of the Customer Omnichannel Technology 
Execs In The Know
MARCH 31, 2024
During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.
Comm100
FEBRUARY 19, 2021
Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
MARCH 22, 2022
So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. The future of customer experience is engagement. Omnichannel, in-context communications are the future. Knowing your customers is the key to solid business growth.
Comm100
MAY 16, 2021
And in ‘the age of the customer’, they also have more power than ever to get their voices heard. To manage this, businesses must do all they can to perfect the customer experience. Customer experience has emerged as the difference between a sale and a lost customer. Customers want and expect immediate attention.
Comm100
FEBRUARY 18, 2021
In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to. While we still very much live and work in the ‘age of the customer’, a new emotion has emerged and grown from within it – empathy.
Expert insights. Personalized for you.
104 
Let's personalize your content