Execs In The Know

MARCH 4, 2022

AI to the Rescue. Artificial Intelligence (AI), which has been advancing rapidly in recent years, is now poised to step into its own as a force multiplier for process efficiency and also for human performance. Now, more than ever, AI is a critical component of any service delivery model.

AI 98

AI Contact Center Artificial Intelligence Healthcare 98

Execs In The Know

APRIL 8, 2022

While contact centers are increasingly turning to Artificial Intelligence (AI) applications for a variety of reasons, these technologies are not a silver bullet for everything, nor are they a complete solution for a specific problem set. For now, AI will best serve contact centers as a complementary technology.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

Execs In The Know

NOVEMBER 29, 2021

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. With an explosion in the prevalence of these customer-facing tools, new friction points have emerged.

Artificial Intelligence 52

Artificial Intelligence Compliance CX AI 52

Execs In The Know

NOVEMBER 29, 2021

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. With an explosion in the prevalence of these customer-facing tools, new friction points have emerged.

Artificial Intelligence 52

Artificial Intelligence Compliance CX AI 52

Execs In The Know

MARCH 14, 2022

These strategic decisions will be driven by two meta-trends that impact all facets of the contact center, including your tactical decisions – digital transformation and artificial intelligence (AI).

Contact Center 98

Contact Center Artificial Intelligence CX Technology 98

Steven Van Belleghem

OCTOBER 15, 2023

So he built 392,000 square feet of underground tunnels – called the “Utilidors” – at Disney World in Florida so cast members (that’s what Disney park employees are called) can change, eat, rest or take out garbage without disrupting the themed experiences. Disney also has embraced generative AI.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Hodusoft

FEBRUARY 6, 2024

This year, the event will be taking place from the 13 th to 15 th February in Fort Lauderdale, Florida. The event mainly focuses on showcasing the latest innovations, products, and services in areas such as Telecommunications, Cybersecurity, Unified Communications, Cloud Computing, Artificial Intelligence, and more.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52