DMG Consulting

SEPTEMBER 6, 2024

Conversational AI solutions are more than just enhanced self-service; they include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process. To order your copy of the Report, visit dmgconsult.com.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services. MEDIA ALERT.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

Execs In The Know

AUGUST 12, 2024

Real-time Sentiment Analysis for Contact Centers Our proprietary in-house solution, DataSpark , employs a real-time sentiment analysis feature. Our team’s service recovery method has led to improved customer satisfaction and loyalty, and rebuilding trust for our clients.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. Essential and impactful tools in the AI-based service revolution. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Background: .

AI 48

AI Contact Center Artificial Intelligence Innovation 48

1 to 1

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. Take that cost center and move it to a profit center.” Maybe I’d rather talk to a human, after all.

AI 26

AI Construction Contact Center Artificial Intelligence 26

CSAT.AI

AUGUST 31, 2022

There’s room for a hybrid approach too blending AI tools, like CSAT.AI , with live agents. The q uit rate for Professional and Business Services from April 2020 to November 2021 rose from 2.3 This is leading managers to seek gig customer service, also referred to as GigCX , to fill the gap. . That change of 1.4

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77