Execs In The Know

AUGUST 12, 2024

Keeping up with current technological advancements in the ever-evolving world of CX is both a challenge and a necessity. But behind all of the technical buzz, it’s important toconsider, how are your customers feeling at each stage of the buyer’s journey? Ultimately, those remaining calls fall to service recovery.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

CSAT.AI

AUGUST 31, 2022

However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. Customer Service Growth Projections. There’s room for a hybrid approach too blending AI tools, like CSAT.AI , with live agents.

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77

DMG Consulting

JUNE 1, 2022

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. Essential and impactful tools in the AI-based service revolution. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services .

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

FEBRUARY 17, 2023

Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice. Today, leveraging AI to gain efficiencies on social media extends beyond a messaging bot. Once that question is answered, content can be categorized, and stakeholders assigned.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

FEBRUARY 9, 2023

While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Whether you’re concerned with customer service or sales, retaining your top performers will pave the way for your business’s success. percent Professional and business services: 64.2

Real Estate 52

Real Estate Transportation Entertainment B2C 52