Customer Service Life

FEBRUARY 4, 2019

When it comes to artificial intelligence (AI), self-help is where the biggest difference is being made. There’s still plenty of opportunity for AI to help understand what customers need and connect them with faster, better solutions. This is the power of speech and text analytics.

Contact Center 69

Contact Center Artificial Intelligence Text Analytics AI 69

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. Chattermill Another website feedback platform is Chattermill.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Text and Sentiment Analysis: Turn those customer comments into gold. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media CRM 52

SurveySensum

AUGUST 30, 2024

Leverage AI capabilities like machine learning and text analytics with SurveySensum, to analyze your customer data, derive insights, and tailor your offerings to exceed customer expectations. Understand their priorities and look for opportunities to provide them with advice and offers that will suit their needs.

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

Hodusoft

NOVEMBER 13, 2019

Artificial Intelligence climbs higher AI was there in 2018 and it is here in 2019. Since machine learning is part of AI in contact center solutions, the system actually learns and improves, recognizing and adapting to patterns as well as behaviors. They can guide agents during ongoing calls for better resolution.

Contact Center 40

Contact Center Social Media Artificial Intelligence Text Analytics 40

Qualtrics

APRIL 13, 2021

Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management. XM/ OS delivers these intelligent insights through iQ, our AI-powered analytics suite that leverages machine learning, trained exclusively on the extensive experience data, mountains of it.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. It can be easily integrated with your existing CRM for smooth operation. SurveySensum. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

VOZIQ

MARCH 19, 2021

a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today that? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. Reston, March 17, 2021: VOZIQ, ?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today that? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. Reston, March 17, 2021: VOZIQ, ?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52