Remove AI Remove Finance Remove Transportation
article thumbnail

4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

In 2018, it then went on to launch Grab Financial, which offers payment, insurance, and financing services. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. This was Grab’s first step into expanding fintech services.

article thumbnail

Four ways to remove friction from the customer experience

Steven Van Belleghem

She expected to be hijacked by a sales man for an hour, going through too many confusing options, and their financing. Take Didi, the Chinese Uber, for example: they see it as their mission to use AI to find averages and predict where vehicles should be; even before people realize they need them. Tesla really understands that.