Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Nate Knox, Applications Support, Lake Michigan Credit Union.

Customer Service 92

Customer Service AI B2C Technology 92

Beyond Philosophy

MARCH 16, 2023

We asked Forrest Morgeson, assistant professor of marketing at the Broad College of Business at Michigan State University and the director of research at the Customer Satisfaction Institute at Michigan, to discuss it with us on the podcast. He also anticipates growing pains from this technology implementation.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Comm100

MAY 4, 2022

Once you’re feeling comfortable about automation and bots, it’s time to introduce AI chatbots. AI chatbots are powered by artificial intelligence so rather than following a pre-set range of questions, they can understand intent and complexities of language. Chatbot ROI Calculator: Find out how much ROI you could make with AI Chatbots.

Omnichannel 83

Omnichannel Artificial Intelligence AI Start-ups 83

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Social Media 52

Social Media Omnichannel Compliance AI 52

Execs In The Know

OCTOBER 30, 2022

It was a packed three days of conversation and collaboration around a suite of technologies and strategies that are rapidly becoming the new digital front door for customers. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement? But we’ll try! What We Learned.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Comm100

DECEMBER 13, 2021

Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect. Recommended Reading : Transforming the Financial Services Client Experience with Chat and AI. Live chat increases member engagement .

CX 52

CX Start-ups AI Technology 52

Comm100

APRIL 9, 2021

Many clients now prefer to use this technology rather than visiting a branch, or even calling in. Agent Assist, a type of agent-facing AI, takes this up a level by scanning the conversation in real time and providing agents with suggested answers. This makes live chat for financial institutions an absolute must. – Chatbots.

Retail 71

Retail AI Social Media Start-ups 71