Best Customer Experience Article from the Month of July 2018
Comm100
AUGUST 1, 2018
Ian Luck critically explains the detrimental effects that companies suffer when employees at different levels: executive, managerial, and front-line fail, to close the feedback loop. I talked about the feedback loop when I looked at Six Sigma and the DMAIC process, but in this context it’s a continuous cycle focused on improvements.
41 
Let's personalize your content