DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services. MEDIA ALERT.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

DMG Consulting

SEPTEMBER 6, 2024

The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

JUNE 1, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. DMG is the primary source for market activity and revenue data and analysis for contact center IT segments.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

AUGUST 12, 2024

Real-time Sentiment Analysis for Contact Centers Our proprietary in-house solution, DataSpark , employs a real-time sentiment analysis feature. Our team’s service recovery method has led to improved customer satisfaction and loyalty, and rebuilding trust for our clients.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

1 to 1

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. This mindset highlights the need to balance AI deployment with humans, to use AI as an enabler that helps contact center associates perform better and improve the experience.

AI 26

AI Construction Contact Center Artificial Intelligence 26