DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. Analytics-enabled QM has been talked about for at least 12 years and has been available to some degree for 10 of them.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

DMG Consulting

NOVEMBER 30, 2023

When it comes to contact center systems and applications, no topic is generating more buzz and excitement than artificial intelligence. Never mind the technology’s tremendous future potential, AI is enabling advancements now, and a great example is interaction analytics (IA), also known as speech and text analytics.

AI 48

AI CX Contact Center Artificial Intelligence 48

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Customer Service Life

FEBRUARY 4, 2019

When it comes to artificial intelligence (AI), self-help is where the biggest difference is being made. All of these tools use Natural Language Processing and Machine Learning to understand what the customer asked and they serve up the most relevant information. This is the power of speech and text analytics.

Contact Center 69

Contact Center Artificial Intelligence Text Analytics AI 69

Hodusoft

NOVEMBER 13, 2019

Artificial Intelligence climbs higher AI was there in 2018 and it is here in 2019. Since machine learning is part of AI in contact center solutions, the system actually learns and improves, recognizing and adapting to patterns as well as behaviors.

Contact Center 40

Contact Center Social Media Artificial Intelligence Text Analytics 40

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

VOZIQ

MARCH 19, 2021

Artificial Intelligence for Predictive Customer Retention? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. Intelligence alone cannot drive real results. TMC , a global, integrated media company, has named?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52