SurveySensum

DECEMBER 2, 2021

NPS Benchmark for Industries and Affecting Factors. Bird’s eye view of NPS benchmarks across industries. Going beyond the benchmark NPS: How can SurveySensum help? Bird’s eye view of NPS benchmarks across industries. To get a brief idea of where your business stands in terms of NPS, you must know the industry benchmark.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Be mindful of integrations. Likewise, check for the basics.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Get instant detractor alerts on your CRM so you can close the loop in time. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

SEPTEMBER 24, 2019

Today, the text analytics software that comes with the best online survey tools makes light work of text responses — it automatically analyzes responses, assigns topics and sentiment scores and automatically shows you the trending topics and sentiment. How much will a one-point increase in NPS deliver back to the bottom line?

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20

VOZIQ

MARCH 19, 2021

Artificial Intelligence for Predictive Customer Retention? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. Intelligence alone cannot drive real results. TMC , a global, integrated media company, has named? winner , presented by?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

Artificial Intelligence for Predictive Customer Retention? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. Intelligence alone cannot drive real results. TMC , a global, integrated media company, has named? winner , presented by?

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52