Steven Van Belleghem

JUNE 29, 2020

The good news is that every friction is an opportunity for innovation, so my concept of “ friction hunters ” (employees who find and tackle customer frictions) would be extremely relevant here. The platform had signed up over 3,000 hospitals and over 15,000 pharmacies in a record time.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. Patients expect hospitals and other healthcare providers to deliver service digitally, as mentioned.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service. Patients expect hospitals and other healthcare providers to deliver service digitally, as mentioned.

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

C3Centricity

JANUARY 13, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? This may surprise you. So what’s the problem? Well think again!

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Steven Van Belleghem

MAY 28, 2019

About every company I visited during nexxworks’ China innovation tour at the beginning of May, talked about general purpose technology : the kind of tech that has the potential to change the world and will push everything to an unimaginable level. Choose your tech wisely (to change the world). And they are doing a very good job in the matter.

Artificial Intelligence 52

Artificial Intelligence Innovation Hospitality Hospitality 52

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

Contact Center 97

Contact Center Social Media Hospitality Hospitality 97

Hodusoft

OCTOBER 2, 2024

By leveraging our sophisticated call and contact center solutions, many healthcare maintenance organizations (HMOs) and hospitals have succeeded in enhancing their operations. Enhancing Care Coordination “Collaboration and augmentation are the foundational principles of innovation.” billion by 2029.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

SurveySensum

DECEMBER 2, 2021

So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. Company A may have achieved an NPS score of 50 while it might be considered the market leader in size or pioneer in innovation. For example, customers have high expectations out of the restaurant and hospitality sector.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

C3Centricity

JANUARY 4, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? These are being more data-driven, being more innovative, being more collaborative and agile.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. Use Artificial Intelligence to Improve CES. One of the finest examples of Artificial Intelligence at play in contact centers is Axis Bank. The exponential rise in volume is an attribute of COVID-19.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I began my career in the hospitality industry focusing on weddings and I loved it! The brand specializes in designing and manufacturing high-quality bicycles for children.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Steven Van Belleghem

APRIL 20, 2021

How a willingness to fail is closely connected to innovation. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. This global crisis has pushed companies to innovate like never before.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

OCTOBER 2, 2019

This process of administering surveys became much more rigorous and embedded in our organizations with the advent of HCAHPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ) in 2006, which standardized the collection and public reporting of patients’ perceptions of care.

Healthcare 34

Healthcare Hospitality Hospitality Artificial Intelligence 34

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. It’s like Airbnb, but for cars.

Transportation 88

Transportation Non-Profits Sports Hospitality 88