Intercom

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. But how exactly do you win a customer’s loyalty? Intercom on Customer Engagement.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

AUGUST 13, 2020

Fast food chain Wendy’s is a prime example of this evolution in customer communication, now boasting a following of 3.7 This shift from a broadcast to a conversational mindset, and technology’s role in that transition, is exactly what Sprinklr has bet on for the last decade. million thanks to their cheeky Twitter presence.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Accelerate sales with data.

AI 118

AI Start-ups B2B Predictive Analytics 118

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

NOVEMBER 18, 2015

Customer Experience for the Future: Brilliance by Pattern Discovery. And likewise, business growth from customer experience management is the product of discovering patterns. Customer Experience for the Future: Context is King. Are You a Customer Experience Action Hero? They are intertwined.

Customer Experience 59

Customer Experience Customer Experience Management Voice of the Customer Touchpoint 59

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology.

Start-ups 118

Start-ups Sales Innovation NPS 118

Qualtrics

APRIL 14, 2021

Business, sales and marketing leaders are embracing B2B CX programs to optimize customer experience, but it’s not easy. We explore 6 successful B2B CX examples to share what you can do in your company. But what about business to business? B2B businesses are different.

B2B 26

B2B Close the Loop CX B2C 26