Business Growth Compliance CRM Customer Service 
SugarCRM
SEPTEMBER 10, 2024
For business continuity and customer service, a customer relationship management (CRM) system is essential. These systems help us to better understand our customers, managing key touchpoints and serving them better to drive business growth. But not all CRMs are the same.
Hodusoft
JULY 19, 2023
In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.
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Hodusoft
SEPTEMBER 21, 2022
Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business. Parameters.
Hodusoft
DECEMBER 28, 2022
New-age call center technologies make managing data easier for call centers, leading to enhanced decision-making capabilities and improved customer service operations. In addition, these technologies allow organizations to gain an advantage over their competitors by responding more quickly to customer queries.
ProProfs
JANUARY 30, 2023
For example, here’s what learning expert Matthew Tang says about the frequency of refresher assessments for compliance training. If employees don’t meet compliance measures, people can die. You can conduct such assessments every month, two months, quarter, etc., depending on the course material’s complexity and your requirements.
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?
SugarCRM
OCTOBER 10, 2023
In today’s fast-paced business environment, customer relationship management (CRM) software has become an essential tool for companies of all sizes. The Evolution of Modern CRM Software Traditional CRM Systems: In the past, CRM systems were limited by their functionality and customization options.
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