Business Growth Customer Feedback Invoicing 
InteractionMetrics
MARCH 13, 2025
Customer sentiment analysis involves evaluating customer data to understand emotional tonewhether it’s positive, negative, or neutral. It relies on natural language processing (NLP) and machine learning to classify customer feedback. For example: The checkout process was seamless! Positive sentiment.
Hodusoft
DECEMBER 4, 2024
Efficient lead management means faster business growth for MSPs! Targeted Upselling and Cross-selling Customizable broadcasts enable MSPs to segment their customer base and send targeted offers based on clients’ previous purchases or usage patterns. This increases the chances of successful upselling and cross-selling.
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SugarCRM
MAY 17, 2022
With product innovation being a top priority for Sugar, we constantly improve our products based on our customers’ feedback. When you’re ready to expand your team, Sugar provides you with an easy upgrade path to Sell Advanced, where you can continue to accelerate your business growth. Editions Breakdown.
Gainsight
MAY 18, 2023
Over the last year, the Scaled team has achieved: 21% year-over-year (YOY) increase in customers that successfully onboarded in the first 30 days of their contract 37% YoY increase in the number of business reviews completed Increased CSAT scores from 4.2 Certinia provides customer-centric solutions to accelerate business growth.
Lumoa
APRIL 14, 2021
Why did you then move on to found your own business together with your co-founders? First of all, we felt that we had built something very meaningful, learned many good ways to analyze customer feedback that we could actually also teach to other companies. How should you implement customer experience into your business?
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