SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. When he talks, businesses stop and listen. Instead of folding under the current crisis, they’ve turned their contact center (what they call their “Customer Loyalty Team”) into an “Ask Me Anything” brigade.

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Aquire

NOVEMBER 1, 2021

So, it’s clear that creating a customer engagement strategy is important to your business. It’s all about learning how to better connect with your customers. Customer loyalty isn’t easy to come by. Part of the reason is that customers often believe companies only look out for themselves. Be transparent.

Social Media 98

Social Media Omnichannel Touchpoint Start-ups 98