Shep Hyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. The customer experience is easily the most critical aspect of how your business operates. While invoice factoring , you are investing in the customer experience.

Business Management 131

Business Management Invoicing Customer Experience Finance 131

Intercom

APRIL 26, 2022

Surveys happen in context (as the user is engaging with your product or service), creating a real-time feedback loop, where customer input continuously optimizes how the business operates and expands. Therefore, customer experiences should reflect that – whether that’s in-store, online, on social media or elsewhere.

E-commerce 109

E-commerce Customer Experience Social Media Omnichannel 109

Customer Experience Matrix

JULY 3, 2013

It is clearly “all-in-one” sales and marketing software for very small business, combining marketing automation, CRM, and ecommerce along the lines of Infusionsoft and Ontraport (formerly OfficeAutoPilot). And community management – well, that just doesn’t have much to do with how most small businesses operate.

CRM 70

CRM Social Media Invoicing Sales 70

InteractionMetrics

NOVEMBER 11, 2024

It’s the invoicing. And maybe that seems like way out of line, but I just feel like with social media sometimes there’s this devaluation of the experts and everybody can weigh in on whether, you know, vaccines are good or bad or actually there are medical professionals who have a more informed opinion than I do about vaccinations.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52