DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services. MEDIA ALERT.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

Taylor Reach Group

JULY 13, 2017

There can be many reasons for an organization to decide it is time to create a Call Center or Contact Center. There are more than 800 discrete tasks associated with building a Call or Contact Center. Common Challenges include; ⦁ Accurately sizing your call center requirements. Compensation Modeling.

Contact Center 61

Contact Center E-commerce Technology Technology 61

Fonolo

JULY 8, 2021

Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. Contact centers use a few different metrics to measure customer experience. Net Promoter Score is the most common customer satisfaction metric for contact centers.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

Customer Think

AUGUST 9, 2023

For automobiles, friendly in-person contact during a sale or service call can be the key. But what about global business services (GBS) organizations? […] In a hotel, the cleanliness of the room, breakfast buffet and interactions with front desk staff can make or break a visit.

Business Services 52

Business Services Customer Service Sales Contact Center 52

DMG Consulting

SEPTEMBER 6, 2024

These offerings include virtual assistants (VAs), real-time guidance (RTG), intelligent business automation/ workflow, transcription, and automated post-interaction summarization capabilities that are designed to assist live agents.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

AUGUST 12, 2024

Real-time Sentiment Analysis for Contact Centers Our proprietary in-house solution, DataSpark , employs a real-time sentiment analysis feature. Our team’s service recovery method has led to improved customer satisfaction and loyalty, and rebuilding trust for our clients.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

DMG Consulting

JUNE 1, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. DMG is the primary source for market activity and revenue data and analysis for contact center IT segments.

AI 48

AI Contact Center Artificial Intelligence Innovation 48