Business Services Contact Center Sentiment Analysis 
Execs In The Know
AUGUST 12, 2024
Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds. What Is Sentiment Analysis? Zendesk defines sentiment analysis as a metric that businesses use to measure customer perceptions and feelings toward their brand.
CSAT.AI
AUGUST 31, 2022
The q uit rate for Professional and Business Services from April 2020 to November 2021 rose from 2.3 A study of 400 US and UK customer service managers in spring 2022 found: 62% of managers were spending more to fill seats 44% indicated hiring was harder than pre-pandemic 35% thought quits have increased 40% struggle with WFH models.
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