Execs In The Know

AUGUST 12, 2024

The flagship scoring model for sentiment analysis is the Net Promoter Score (NPS) , which is presented through a customer survey that measures customer loyalty and satisfaction on a ten-point scale based on the question, “How likely are you to recommend our company/product/service to a friend or college?”

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

ClientSuccess

APRIL 2, 2021

You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

ClearAction

DECEMBER 16, 2017

Does the answer differ when the business you’re selling to is a manufacturer versus a professional services company? Or when your company provides specialized industrial goods, ingredients or components for customers’ products, enterprise software versus desktop software, or business services?

B2B 86

B2B CXM Customer Experience Customer Experience Management 86