Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Now personalization is expected not only for retail businesses, but across all industries, both B2B and B2C.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Do you love CEM as much as we do? Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Do you love CEM as much as we do? Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64