Colorado Customer Experience CX 
Customer Think
AUGUST 9, 2024
I posted about this way back when it happened, but I’m enjoying working from the mountains these past couple weeks, so the experience is in mind, and I figure it’s worth drawing your attention to it in a more formal manner: Copper Mountain ski resort in Summit County, Colorado, is my mountain. I love it, […]
Zendesk
JANUARY 18, 2024
In this comprehensive guide, we’ll break down the importance of customer data privacy, common privacy concerns, best practices, and key privacy standards and regulations, all backed up with facts and figures from the Zendesk Customer Experience Trends Report 2024. More in this guide: Why is customer data privacy important?
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Zendesk
APRIL 4, 2022
This is the reality for many customer experience (CX) teams. In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. How privacy regulation is putting pressure on CX. When a CX team fields data subject privacy requests, they must: Log each incoming request.
Customer Bliss
JULY 26, 2018
Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. 3 Steps to Initiating A CX Communication Strategy. When first starting in your new #CX leadership position, form supportive partnerships. CX #CustExp Click To Tweet.
Customer Bliss
NOVEMBER 29, 2018
This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Through grant money they received, Antoinette was able to create an experience advisory council comprised of actual members. CX Click To Tweet. Antoinette says: .
Customer Bliss
APRIL 12, 2019
Are you responsible for building an entirely new customer experience path for your organization? Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. What is customer commitment?
Beyond Philosophy
MARCH 2, 2016
The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least. Every organization has customer groups.
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