Colorado Customer Service Technology 
Fonolo
MAY 5, 2020
And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? Credit Union of Colorado (CUofCO) is a large credit union based in — you guessed it — Colorado. But things don’t always go to plan, we find the greatest lessons are learned.
Fonolo
MAY 12, 2020
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story?
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Bill Quiseng
MAY 8, 2017
The year was 1987, a time when technology was advancing at a tremendous pace. New technologies are shaping the world around us, and small businesses have a tremendous opportunity to capitalize on these advancements. As the technological complexity of customer relationships evolve, so must our approaches to them.
Customer Bliss
JULY 26, 2018
Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. And how did William kick off this work?
Customer Bliss
APRIL 12, 2019
When Monica first stepped into her role at TECO, she was immediately tasked with helping TECO retire its 30-year legacy and transition into a new customer information and billing system. Be prepared to go live : In January 2017, TECO deployed its first online portal, allowing customers to conduct transactional services.
ProProfs
NOVEMBER 21, 2022
For example, take the case of John Baker Sales , a leading paint booth provider in Denver, Colorado. Customer Service Skills Tests. Customer service skills tests help you hire top-quality customer service representatives to achieve your aim of keeping your customers delighted.
Fonolo
AUGUST 6, 2013
Adjusting agent schedules to match peak calling windows can be less expensive than hiring additional agents … and both are less expensive than having to acquire new customers! According to callcenterhelper.com , 6/10 customers have ditched a company because its telephone customer service has been so bad.
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