MattsenKumar

JUNE 3, 2021

Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping. Almost two years since the first case of COVID was recorded, the e-commerce shape has transformed. However, the COVID pandemic tested the preparedness of all e-commerce companies and rewarded many with multi-fold growth.

E-commerce 52

E-commerce Retail Non-Profits Government 52

MattsenKumar

JUNE 9, 2021

The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. Explained: Customer Service in E-commerce.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. Methods for Ensuring PCI Call Recording & Transcription Compliance.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Logicalware

AUGUST 12, 2021

The compliance challenge. With no online e-commerce facility currently in place, all payments are managed over the phone. It was an area we were already exploring, however the restrictions governed by the virus made us prioritise this,” Darren Bass, Team Leader – Early Arrears Manager, explained.

Finance 97

Finance Compliance E-commerce Government 97

Zendesk

NOVEMBER 28, 2023

Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations. That means it’s important to make sure the AIaaS vendor you choose meets compliance standards relevant to your business. OpenAI DALL-E: This creates unique visual content from text inputs.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Hodusoft

NOVEMBER 10, 2021

Public bodies and government offices also utilize outbound call centers for disseminating information and awareness initiatives, among others. A case in point is the widespread use of call centers for Covid-19 related information by government bodies worldwide. Calculating Gains From Outbound Call Center.

E-commerce 52

E-commerce Artificial Intelligence Government Compliance 52

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He continues to give customer service presentations in front of Chambers of Commerce, private companies, financial institutions, high schools, community colleges, universities, and associations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132