Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback
Callminer
JULY 23, 2019
One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better. If you must provide constructive criticism, start the coaching session by praising the employee. ” – How to Give Constructive Criticism to Call Center Agents , Executive Boutique; Twitter: @eb_call.
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