Contact Center Customer Feedback Customer Journey Map Sports 
Experience Investigators
JULY 6, 2021
The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. For example, if a goal is to reduce wait times for customers, then including a feedback loop with contact center leaders might be an important step in staying ahead of pain points for customers.
Fonolo
MARCH 17, 2020
Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.
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