Contact Center CX Voice of the Customer Voice of the Employee 
Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Driven behaviors (customer behaviors and employee performance). High attrition. Agent engagement. Where to Start.
Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Driven behaviors (customer behaviors and employee performance). High attrition. Agent engagement. Where to Start.
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Execs In The Know
MAY 18, 2021
The Importance of Research to the Modern CX Executive . But what type of research should customer experience (CX) leaders be looking for, and how should they incorporate this research into their improvement efforts? Doing Contact Center Quality Assurance the Right Way. Host/Sponsor: Fancy Mills, COPC Inc.
SurveySensum
MARCH 4, 2021
In the fifth episode ‘Chapter 5: Impact of CX on Business metrics’ of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience is joined by one of the most prominent CX thought leaders – Debbie Akwara. .
Confirmit
FEBRUARY 20, 2018
As ever, our judges will be looking for examples of great Customer Experience programs that deliver real business results. In addition, we know that many of the most successful CX programs out there are harnessing the power of multi-channel. Voice of the Customer Voice of the Employee Market Research Company.
Confirmit
FEBRUARY 25, 2019
A safe bet in most case is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. Is your CX activities tightly aligned to your corporate goals? Tell us how that reduced calls into the contact center and how that reduced costs, for example.
Callminer
JULY 15, 2019
This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency.
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