Beyond Philosophy

MAY 7, 2020

Let me tell you what happened to me when I decided that I was going to change cable companies in Florida. When I took it there, they kept me waiting in the hot Florida sun. The signal that the interaction sent was that the cable provider is not interested in having anything but a transactional relationship with customers.

Customer Acquisition 174

Customer Acquisition Start-ups Transportation Sports 174

Intercom

FEBRUARY 3, 2022

He’s also (and perhaps a bit more relevant to our podcast) a marketing and CX expert, author, and keynote speaker with almost three decades of experience. And that doesn’t make any mathematical sense, but it’s easier to measure new customers. It’s easier to test new customer acquisition strategies.

Real Estate 105

Real Estate CX Social Media Start-ups 105

1 to 1

JULY 20, 2020

customers across 250 brands and 14 industries from January through March. Brands that invest in CX are winning. Health Insurers: Florida Blue (72.1) Brands also saw a slight increase in CX satisfaction this year. The post Forrester’s 2020 CX Index Report: CX Scores Rise Even During COVID appeared first on 1to1 Media.

CX 26

CX Manufacturing Retail Government 26