eglobalis

JULY 2, 2024

This simplicity overlooks the complexity of customer relationships and experiences, failing to capture nuanced feedback crucial for improving overall customer satisfaction. Customer Lifetime Value (CLV) : Estimates revenue potential from a customer over their lifetime. In the end, why do we talk so much about NPS?

NPS 400

NPS Customer Feedback Net Promoter Score B2C 400

VOZIQ

SEPTEMBER 12, 2022

Customer retention has assumed greater importance for recurring revenue businesses today. Traditional retention approaches are proving ineffective against customer churn today. It’s mainly because customers are only growing stronger by the day with the availability of information and choices. Let’s look at them.

ML 40

ML Customer Retention Touchpoint AI 40

VOZIQ

SEPTEMBER 12, 2022

Customer retention has assumed greater importance for recurring revenue businesses today. Traditional retention approaches are proving ineffective against customer churn today. It’s mainly because customers are only growing stronger by the day with the availability of information and choices. Let’s look at them.

ML 40

ML Customer Retention Touchpoint AI 40

SurveySensum

SEPTEMBER 23, 2024

Ever felt like you were walking a tightrope, trying to keep your customers happy without falling off the edge? To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. To effectively achieve your goal of having happier customers, they can assist you in the following ways: 1.

CX 52

CX Customer Experience Social Media CRM 52

VOZIQ

FEBRUARY 25, 2022

This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay current. The five common traditional retention approach limitations are: 1.Fragmented Fragmented Efforts.

Structured Data 40

Structured Data Unstructured Data Customer Retention ML 40

ClearAction

JULY 11, 2023

Experience Management: how we rescue value and create value toward a 1-to-1 ratio for customers’ realities vs. expectations. A customer’s experience includes a lot that is beyond touchpoints. Usually, when Customer Service is needed, the customer experience already failed. It’s fast: 7.5

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48