SurveySensum

AUGUST 28, 2024

Who wouldn’t want to pay a little extra to have a hassle-free and streamlined experience that saves time and effort? I know I would and so do 86% of customers for a better customer experience. The attendants are trained to greet customers with a warm and friendly welcome and give their undivided attention to them.

Customer Experience 52

Customer Experience Text Analytics Customer Satisfaction Hospitality 52

Execs In The Know

JANUARY 29, 2023

A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

Fonolo

AUGUST 3, 2017

We’ve all had our share of amazing customer service experiences, and we can attest that when a company goes above and beyond the call of duty we not only share those experiences, we also become loyal customers. Here are 5 tear-jerking customer experience stories for you to enjoy. “Around 4 a.m.

Customer Experience 83

Customer Experience Contact Center Hospitality Hospitality 83

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Intercom

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? A lifetime of customer service. I ran customer service departments, training departments, often had responsibility for both. Jeff Toister: Liam, thanks for having me here.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

Help Scout

AUGUST 26, 2018

Did you know that people called Dennis are statistically more likely to be a dentist, and a Tex more likely to move to Texas? In customer support and service, the role titles and team names in use range from straightforward to almost incomprehensible. Customer Advocacy (used by Buffer). Customer Engagement.

Customer Service 40

Customer Service Engineering Hospitality Hospitality 40

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98