Steven Van Belleghem

APRIL 27, 2021

1. Think about partner Experience. There has been a lot of talk about employee experience being the backbone of customer experience lately. And I truly believe that happy employees beget happy customers. In 2018, it then went on to launch Grab Financial, which offers payment, insurance, and financing services.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Steven Van Belleghem

APRIL 23, 2019

She expected to be hijacked by a sales man for an hour, going through too many confusing options, and their financing. Talking to Pascal Coppens, I learned so many beautiful examples of friction-free customer experiences. The post Four ways to remove friction from the customer experience appeared first on Steven Van Belleghem.

Customer Experience 52

Customer Experience Manufacturing Transportation Finance 52

Beyond Philosophy

NOVEMBER 8, 2018

I was a keynote speaker there for a Customer Experience conference. There is a lot of Customer Experience activity happening there. He explained on a recent podcast the reason improving Customer Experience is such a hot trend in the Middle East has been the liberalization of markets there.

CX 154

CX Transportation Finance Government 154

Lightico

MAY 2, 2023

Documents can be received and reviewed quickly, eliminating the need for printing, scanning or even physical transportation of paper documents. Improved Customer Experience – A faster and more efficient document collection process leads to a better customer experience.

Transportation 52

Transportation Technology Technology CRM 52

Qualtrics

MARCH 4, 2019

General Services Administration (GSA) has a unique set of customers: taxpayers and other government agencies. government offices, providing transportation and office space to federal employees, and developing government-wide cost-minimizing policies. Hear more from Anahita at our X4 Summit. Who cares who’s on it?

Government 40

Government Customer Experience Real Estate Agriculture 40

C3Centricity

SEPTEMBER 14, 2020

Compete for customer experience…not CX…there’s a difference and one is customer-centered. Why should shopping be any different from transport today? ]. Customers are already ordering online from far and wide; pet care from Australia, fashion from France and technology from China.

Retail 85

Retail E-commerce Manufacturing Transportation 85

C3Centricity

APRIL 29, 2020

Compete for customer experience…not CX…there’s a difference and one is customer-centered. Why should shopping be any different from transport today? ]. Customers are already ordering online from far and wide; pet care from Australia, fashion from France and technology from China.

Retail 73

Retail E-commerce Manufacturing Transportation 73