Qualtrics

FEBRUARY 18, 2020

Dr. Brian Galla from the University of Pittsburgh will share key insights from his work on social media and self-control in the classroom. Join industry visionary Bruce Temkin to explore the Human Experience Cycle (HxC) and how it impacts every part of our lives. Hitting fast forward on customer experience.

Education 29

Education Government Social Media Healthcare 29

Customer Bliss

FEBRUARY 21, 2018

Dan and I talk about what a power moment is, the recipe for creating one, and how these experiences affect us in our personal and business lives. Create Peak Moments for Your Customers. As Dan mentioned in the interview, customer experience leaders and practitioners are in the business of moment design.

Social Media 67

Social Media CX Retail Customer Experience 67

Help Scout

FEBRUARY 11, 2019

It was one of the best customer service relationships of my life. Even nine years after I’ve graduated, every time I go back to my alma mater in North Carolina, I beeline to Summit. It may seem that the days of these human moments — and long-lasting customer relationships — are a thing of the past.

E-commerce 40

E-commerce Customer Relationship Management Customer Relationship Social Media 40

Beyond Philosophy

SEPTEMBER 21, 2016

Guests began complaining of discrimination on social media, a North Carolina host was banned from the site after making racist remarks, and a federal discrimination lawsuit was filed. Customer-centric policies must consider the rational , subconscious and emotional experiences of customers.

Social Media 167

Social Media Engineering Customer Experience CX 167

1 to 1

JUNE 10, 2022

Areas that they can control are the customer experience and their brand reputation. Headquartered in Charlotte, North Carolina, Hendrick Automotive Group represents 130 franchises across more than a dozen states and employs about 11,000 people. They look at those reviews across Google, the social channels, etc.,

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Start-ups 26