InteractionMetrics

DECEMBER 8, 2023

Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? Net Promoter Score) Survey answers to open-ended questions (e.g., “How

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

Confirmit

JUNE 15, 2017

Last week customer experience practitioners and executive-level VoC program sponsors from leading organizations convened in New York City for Confirmit’s Second Annual B2B Summit. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Voice of the Customer Company.

B2B 40

B2B Net Promoter Score VOC NPS 40

PeopleMetrics

MARCH 13, 2015

According to an article in the New York Times this week, Slack is "one of the fastest-growing business applications in history." Communication is core to customer centricity. Do they have a mechanism for sharing customer feedback with others in the company? Are you on Slack ? If not, chances are you will be soon.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

SugarCRM

JANUARY 21, 2020

. #15: From SugarConnection Boston: How Four Leading Brands Are Excelling at CX At our first-ever SugarConnection event, Sugar customers gained valuable tips on how to cultivate customers for life. Learn how you can use Sugar survey modules to collect and measure customer feedback.

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26

Qualtrics

JANUARY 29, 2019

Net Promoter Score (NPS ? ) One resident, her dream was to dance with the Radio City Rockettes and we sent her to New York and she literally danced with the Rockettes. Names are mentioned, best practices are shared, and opportunities for coaching are created. You know what’s interesting?

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31

Lumoa

JANUARY 2, 2022

Studies show that 70% of complaining customers will return if their complaints are addressed, and up to 95% will return if their complaints are resolved quickly. That said, how can you turn your detractors into promoters? When you put the customer first like this, people talk. That’s what you’ll learn in this guide.

NPS 83

NPS Net Promoter Score Social Media Customer Retention 83

InteractionMetrics

NOVEMBER 3, 2023

But that question isn’t about customer satisfaction…Rather, it’s about customers’ willingness to recommend a product or service to someone else.” With one question, the Net Promoter Score made customer satisfaction surveying easier than ever. A typical survey response rate is five percent or much less.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Customer Feedback Customer Survey 52