SurveySensum

MAY 31, 2024

With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. Businesses are already tapping into AI for smoother, faster, and more personalized customer experience. In this post, we discuss AI customer experience and how it can elevate your business.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Hodusoft

JUNE 7, 2024

Technology and Tools The integration of advanced technology and tools is critical for today’s call centers and contact centers to ensure better efficiency and service quality. It also helps to reveal issues beyond agent capability, such as complex workflow or obsolete technology experiences.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

SEPTEMBER 5, 2024

Learn More The Features Of A Custom-Built CRM For Businesses A custom-built CRM should offer a range of features, all allowing for improved decisions, sales performance, and customer satisfaction. AI and Machine Learning A custom CRM for business opens up predictive analytics for sales and customer behavior.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. Certainly, AI has and continues to be used for contextualizing the massive amounts of data captured by call centers, but it’s starting to go a step further.

Contact Center 203

Contact Center Healthcare Sales AI 203