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Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk

Alana Ramo, director of the Agents of Change program, explains why this work is so vital: “Zendesk helps nonprofit organizations train students with backgrounds in traditional customer service so they can enter into new careers with tech-enabled companies and access more opportunities. It also offers employee engagement opportunities.

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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Gen Z have grown up with same-day deliveries for just about anything imaginable, meaning that service expectations are extremely high. This solution is easily integrated with Zendesk Support for omnichannel support.