Aquire

JULY 20, 2021

21 Customer Service Goals to Strive for in 2021. 21 Customer Service Goals to Strive for in 2021. The most commonly asked questions around the term “customer service”, according to Answer the Public. Speed up response times. When customers have problems, they want answers — fast. A great place to start?

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

InteractionMetrics

JANUARY 31, 2025

How We Picked This list was compiled by an independent reviewer, and the top picks include customer survey companies that specialize in customer satisfaction surveys, offer end-to-end survey services (from design to analysis), and serve clients in the U.S. Luce Research provides some standout features as well.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Customization Without Extra Costs : Get advanced customization features without paying a premium, making it perfect for businesses of all sizes. Fast and Responsive Customer Support : Get 24*7 customer support with a 2-hour SLA guaranteed.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Retently

JANUARY 25, 2023

Announced during the Annual Worldwide Developers Conference in June 2020 but rolled out starting with iOS 14.5 Since mobile apps use Apple’s IDFA (Identifier for Advertiser) to track behavior beyond the app in use, starting with iOS 14.5, One way to monitor customer sentiment online is by using social media listening tools.

Social Media 31

Social Media Customer Acquisition Non-Profits NPS 31

Retently

AUGUST 3, 2023

If your competitors follow up on your move and reduce their prices by 25%, users would have no problem switching, again. But, when you deliver a great customer experience, users are less likely to switch to other competitors, even if they’re given viable incentives. That’s a solid win-win.

Net Promoter Score 147

Net Promoter Score Customer Experience Social Media NPS 147

Zendesk

MARCH 31, 2021

Types of customer feedback. Customer service feedback. Sales or customer success feedback. Social media posts. Customer feedback can be qualitative , such as a written online review or information a customer shares with an agent or a sales representative about their experience. Send customer surveys.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Social media mentions. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Support tickets.

Customer Feedback 88

Customer Feedback Gambling Social Media VOC 88

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. What is Qualtrics Platform Overview Qualtrics is an experience management (XM) platform that enables you to collect, analyze, and act on feedback across customer, product, employee, and brand experiences. Are they helping you meet your CX goals?

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Hodusoft

NOVEMBER 27, 2024

Building Customer Loyalty: Insights and Best Practices for Transforming Your Business For every business, customer loyalty matters a lot. That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long. But wait, there is more to it!

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Aquire

JULY 5, 2021

Want to improve customer service? To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Generally, customer service KPIs can be useful for: Strategic opportunity: what to improve in your product, CS processes, and more. Let’s get started.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Zendesk

JUNE 17, 2022

Sources of direct feedback include: A post-purchase survey. Customer support chat. Customer support phone calls. Pop-up UI (ease of use) or user experience (UX) surveys. SMS customer satisfaction surveys. Requests for help or information via your company’s social media accounts.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

SEPTEMBER 1, 2023

The ideal method for getting this information, and possibly one of the oldest, is the customer survey. If used properly, customer surveys can make a whopping success out of your marketing campaign. When you have all the survey information, you can use it to boost your marketing strategy. Not convinced just yet?

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. The COVID-19 pandemic also changed customer service for good. There is a difference between customer support and customer service.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

ModSquad

AUGUST 6, 2019

Companies that are truly nailing excellent customer service are the ones that will see their efforts pay off in terms of better retention, increased sales, and customer loyalty. Make sure you’re on the path to a loyal customer base by implementing these tactics. Smart businesses make the most of customer surveys.

Customer Service 70

Customer Service Social Media Start-ups CRM 70

Aquire

AUGUST 30, 2021

Customer surveys are an opportunity to learn what customers think about your brand based on facts, rather than assumptions. The customer feedback you gather from surveys is gold dust. Within them lies all the information you need to provide the products and services customers really want.

Customer Survey 95

Customer Survey Net Promoter Score Actionable Insights Touchpoint 95

Retently

AUGUST 9, 2018

If you don’t, you’re likely to hemorrhage money in the long run, given that acquiring new customers will cost you 5 times more than retaining existing clients. If that’s making you feel concerned about your own retention levels, you should start collecting, analyzing, and acting on Voice of the Customer (VoC) data.

Voice of the Customer 90

Voice of the Customer Customer Feedback CEM Net Promoter Score 90

SurveySensum

OCTOBER 14, 2024

Let’s now understand why it is important to launch voice of customer surveys. Why is Voice of Customer Surveys Important? This proactive approach can significantly improve customer retention. And a 5% increase in customer retention can boost profit by 25-95%.

VOC 52

VOC Customer Survey Voice of the Customer Customer Retention 52

Zendesk

DECEMBER 18, 2020

While a rich, modern messaging experience is a technical reality, it may feel out of reach for startups who are, say, establishing a customer support team for the first time. Let’s get started. Most customers expect an email response within 12 hours. Level up with live channels. The importance of messaging.

Social Media 98

Social Media Retail Start-ups Customer Survey 98

Totango

FEBRUARY 23, 2022

Then, we’ll walk you through a step-by-step process for creating your map, including how to incorporate technology to make your map bring about the successful results you and your customers want. What Is a SaaS Customer Journey? A SaaS customer journey starts at the time a prospective customer first becomes aware of your brand.

Customer Journey Map 117

Customer Journey Map Touchpoint Start-ups Social Media 117

Zendesk

APRIL 18, 2023

A customer journey map frames customer behavior as a story, providing a visual overview of the experiences consumers go through when interacting with a company. With a customer journey map, you can see how your storyline tends to play out—where you’re succeeding and where you’re losing customers.

Customer Journey Map 98

Customer Journey Map Social Media Touchpoint Sales 98

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

FEBRUARY 20, 2025

But heres the problem: too many companies chase a better NPS the wrong waybombarding customers with ineffective surveys and gathering unreliable data. Instead of improving the customer experience, they end up frustrating customers even more. Start by analyzing open-ended responses.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

Fonolo

NOVEMBER 16, 2021

Just as its name suggests, personalized customer service is all about providing the people who interact with your contact center an experience that is tailored specifically to their needs and wants. The benefits are well worth adding a personal touch to your company’s customer interactions. Follow up and ask for feedback.

Customer Service 87

Customer Service Contact Center Artificial Intelligence Machine Learning 87

Lumoa

JANUARY 9, 2018

That is why although CX is evolving, it is doing so far too slowly – hence the need for CX Professionals and anyone with a passion for CX, needing to continue building a revolution within companies to get those business leaders who still do not understand the fundamentals of CX to wake up and smell the coffee. Three words: voice of customer.

CX 133

CX Customer Experience Artificial Intelligence Omnichannel 133

Comm100

JANUARY 13, 2022

Satisfactory support now means offering customers a full range of channels to let customers decide how they want to reach out to you in that moment – and the only efficient and cost-effective way to do this is with digital omnichannel technology. Accessibility. Build a single source of truth. Become available 24/7.

Omnichannel 94

Omnichannel Customer Experience Social Media CX 94

ClientSuccess

DECEMBER 5, 2022

Having the right mix of customers in your CAB can make all the difference. But there are many factors to consider when building a successful CAB, and it’s important to get it right from the start. Here are a few tips for setting up and running an effective CAB: • Get the right mix of individuals. Find customer champions.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

InteractionMetrics

MARCH 27, 2025

Customer retention matters because keeping your customers is easier than chasing new ones. When you look at how quickly advertising costs, introductory offers, sales pitches and tools add up, acquiring a new customer typically costs way more than retaining an existing one. The same idea applies to onboarding customers.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Zendesk

FEBRUARY 10, 2022

When it comes to optimizing the customer experience (CX) , your work is never really done. Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Retently

DECEMBER 4, 2019

Detractors are kind of a “taboo” topic in the business world – nobody really likes talking or thinking about upset customers. True, most unhappy customers decide to never use the service they didn’t like, or even worse, share their disappointment with their friends. Scott Cook. Let’s take a closer look at the facts.

Net Promoter Score 98

Net Promoter Score NPS Social Media Start-ups 98

Retently

AUGUST 26, 2019

Satisfied customers are more likely to tell others about your business – it’s as simple as that. Statistics actually show that happy customers tell up to nine people on average about their positive experiences with a company. . F ollowing up with customers to let them know about the improvements.

Customer Feedback 74

Customer Feedback Social Media Net Promoter Score NPS 74

Retently

JANUARY 13, 2025

Your business isnt generic, and your CES surveys shouldnt be either. Look for tools that allow you to customize surveys to match your branding, tone, and audience preferences. Your CES tool needs to keep up. After all, knowing a customer struggled is only helpful if you have the tools to do something about it.

Sentiment Analysis 122

Sentiment Analysis Net Promoter Score NPS Touchpoint 122

Retently

MARCH 14, 2023

By understanding the importance of customer feedback and the best ways to gather it, brands can improve customer experience and retention, resulting in increased business growth. So, let’s get started. However, they fulfill different roles in the customer experience measurement process.

NPS 140

NPS Net Promoter Score Customer Satisfaction Customer Feedback 140

Retently

OCTOBER 23, 2024

Taking the importance of collecting customer feedback out of the way, where do we start? Understanding the Tools at Hand Collecting feedback is essential to identifying customer pain points and areas for improvement throughout the buyer’s journey.

Retail 113

Retail CX NPS Touchpoint 113

Lumoa

JANUARY 11, 2022

Without a properly crafted customer survey, you would not get enough data. Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97