Fonolo

NOVEMBER 19, 2020

Our recent survey included responses from over 540 enterprise executives from around the world representing a wide range of industries, including insurance, health care, government, retail, e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities.

Contact Center 162

Contact Center E-commerce Hospitality Hospitality 162

Beyond Philosophy

MARCH 31, 2020

So I waited a number of days but as the flight approached it was an exhausting and time-consuming experience, trying different numbers in different sales offices, writing e-mails no one bothered to reply to before I was able to convert my flight into an open-ticket one, for which I received no confirmation. E-commerce habits.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

ProProfs

JULY 10, 2020

Right from transportation to hospitality, many industries are at their worst due to the pandemic. In this situation, a few areas such as e-commerce and e-learning are getting immensely popular. Here’s how the COVID-19 has paved a new way of transforming education from traditional classroom lessons to e-learning platforms.

E-commerce 119

E-commerce Education Government Transportation 119

Ameyo Callversations

MAY 17, 2021

Everything went online and e-commerce saw a boom. Check out: How Call Center Software can help the E-commerce and retail industry. Establish Remote Governance and Centralized Contact Center Operations. Contact centers are data-driven entities. SLA and metrics are the keys to contact center optimization. Conclusion.

E-commerce 98

E-commerce Contact Center Government Omnichannel 98

Steven Van Belleghem

OCTOBER 20, 2020

For instance, they offer commerce in a social media context. Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals.

Hospitality 98

Hospitality Hospitality Government E-commerce 98

Fonolo

MAY 22, 2018

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail / e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. For this report, he gathered the views of 352 enterprise executives, each with decision-making authority over contact centers.

E-commerce 59

E-commerce Contact Center Hospitality Hospitality 59

Steven Van Belleghem

APRIL 20, 2021

trillion of merchandise is left in abandoned e-commerce shopping carts. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and company websites. Friction – The Untapped Force That Can Be Your Most Powerful Advantage Hardcover – Roger Dooley. Annually, $4.6 Every year, the U.S.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109