The Customer Service Blog

SEPTEMBER 20, 2023

As many readers will already know, when I’m not editing The Customer Service Blog, I also do university lecturing in the disciplines of Marketing, Management and Business Studies. One of my areas of expertise is pricing strategy, and how this can be used within marketing to maximise profitability. So I was very interested to read a recent media story about how the ‘Slug & Lettuce’ chain of pubs is going to charge different prices at different times, depending on how busy the pub is.

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Gambling Hospitality Hospitality Social Media 89

Zendesk

SEPTEMBER 20, 2023

If you’ve ever stepped into a store with a large selection of wine, it can be a bit overwhelming. Perhaps you have some knowledge about varietals and terroir, even know a few names of prominent vintners; even armed with that knowledge, it’s easy to freeze from indecision. That experience can be just as challenging online, which is why Wine.com places great value on delivering a stellar, personalized customer experience.

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Customer Feedback Customer Loyalty Customer Experience 85

cxservice360

SEPTEMBER 20, 2023

In the field of Customer Experience (CX) management, one of the most significant challenges that organizations face is ensuring that their CX initiatives run smoothly The post How to Overcome Cross-Functional Collaboration Obstacles in CX appeared first on CXService360.

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Customer Think

SEPTEMBER 20, 2023

Image by ashish choudhary from Pixabay We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about the aftereffects.

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Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

MyCustomer Experience

SEPTEMBER 20, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

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Customer Think

SEPTEMBER 20, 2023

Source: Penguin Random House LLCOver the past several decades, psychologists and other behavioral scientists have conducted thousands of research studies examining various aspects of human decision-making. Thanks to this research, we now know tha.

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Customer Think

SEPTEMBER 20, 2023

Why has Southwest Airlines made a profit for 40 years and the name of Southwest Airlines pops up when you hear CUSTOMER EXPERIENCE in the airline? Excellent customer experience goes a long way in giving people a good perception of your business.

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Customer Satisfaction Customer Retention Customer Experience 64

MyCustomer Experience

SEPTEMBER 20, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

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CX Customer Experience 52

Customer Think

SEPTEMBER 20, 2023

This back-to-school season, let’s root for the procrastinators. For they may be the ones who make retail sales add up. At this point in the back-to-school timeline, late-season shoppers can indeed be a retailer’s last hope to meet projections, which are modest to start with.

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Retail Sales Start-ups 59

SurveySensum

SEPTEMBER 20, 2023

Let’s say you are a dedicated middle school teacher. One day, you receive an email from the school district’s administration asking you to complete a teacher feedback survey urgently. However, as you start the survey, you quickly realize it’s lengthy and time-consuming, estimated to take 30 minutes of your time. Now frustrated you rush through the survey, providing brief, incorrect answers, which ultimately diminishes the quality of her feedback.

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E-commerce Touchpoint Customer Satisfaction Start-ups 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

Customer Think

SEPTEMBER 20, 2023

The CDP Institute just published its annual Member Survey, which is always a treasure chest of interesting data. I’ve already published my primary analysis on the Institute site (you can download it here) but wanted to call out a number of findings that either contradict or confirm martech industry conventional wisdom.

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Technology Technology 59

Hodusoft

SEPTEMBER 20, 2023

What Is Call Queuing and Why It Is Important? If you are an owner of an inbound call center (or contact center) then you must know how important it is to answer all incoming calls as soon as possible. What’s even more important is to ensure the calls reach the right departments and agents. But when callers dial your customer service number, only a small fraction of them get to speak with a live agent instantly.

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Customer Think

SEPTEMBER 20, 2023

Today’s interview is with Micah Peterson, a member of the founding team and the VP of Product Management at ProcedureFlow, the next-generation knowledge management software that is designed to help companies visualize and navigate processes.

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Logicalware

SEPTEMBER 20, 2023

In the rapidly changing world of CX, future-proofing your systems and strategies is not an option—it’s a necessity. As customer expectations continue to rise, your contact centre needs to keep up to meet these demands. But how can you ensure your contact centre is operating at its peak efficiency and effectiveness? Enter the Puzzel Optimisation Programme – a dedicated solution created to help you reach the full potential of your contact centre solutions.

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CX Gaming Customer Expectations Customer Experience 52

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Customer Think

SEPTEMBER 20, 2023

Source: Canva free You craft the best possible email and then let it out into the world. Will the email make it to the inboxes of your subscribers? You cross your fingers, but what if you could hit send with confidence knowing that your emails have the highest chances?

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Gaming 52

Customer Think

SEPTEMBER 20, 2023

A great example of how much more successful salespeople are when they call on Decision Makers came from a salesperson who messaged me last week. Freddy was excited to talk about his recent success and I have changed his name and company names to protect his identity. Freddy wrote: The post Three Recent Hurricanes Show the Path to More Effective Selling appeared first on Kurlan & Associates, Inc.

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Customer Think

SEPTEMBER 20, 2023

Native Integration for AI-Generated Product and Image Descriptions Speed Time to Market for Digital Assets Used Across Customer Channels

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