ECXO

DECEMBER 4, 2024

Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies Customer success has become a cornerstone for businesses aiming to foster long-term customer satisfaction, boost retention rates, and drive sustainable growth. However, establishing an effective customer success function varies significantly between industries due to differences in operational models, customer expectations, and interaction dynamics.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

eglobalis

DECEMBER 4, 2024

When writing any text, it is imperative to provide substance, not just bold statements or speculative predictions, to respect readers and value their time. Thoughtful content fosters credibility and maintains their engagement. In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While such statements are often designed to spark discussion, this particular assertion felt both overly simplistic and misaligned with the transformative, cont

B2B 307

B2B Artificial Intelligence AI CX 307

Callminer

DECEMBER 1, 2024

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare contact centers can drive better patient experiences.

Contact Center 226

Contact Center Healthcare 226

Futurelab

DECEMBER 6, 2024

#NoBullshitCX #20yearsFuturelab Ask for business. Last week I wrote about happy customers who would have no problem with actually recommending you. For some, a little nudge would be enough. Others would appreciate a voucher or giveaway to give to their peers. Others, particularly in business contexts, need to be asked openly and directly Our client, a distributor of electrical supplies in Germany, knew that their customerselectricians and installershad to have at least two separate suppliers.

NPS 130

NPS Sales 130

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Adrian Swinscoe

DECEMBER 3, 2024

Every December for the last five years, I’ve compiled a set of predictions about what is likely to happen in the customer experience space in the […] The post Cutting through the noise to get to the reality of customer service AI first appeared on Adrian Swinscoe.

AI 147

AI Customer Service Customer Experience Artificial Intelligence 147

SurveySensum

DECEMBER 4, 2024

Custom er loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

DECEMBER 4, 2024

Boost Customer Engagement for MSPs Using HoduBlast’s Customizable Broadcasts Managed Service Providers (MSPs) are organizations that provide IT support, cybersecurity, and other tech services to their clients. Their clients are typically small and medium organizations that outsource tech-related services, processes, and functions for enhanced cost and operational efficiency.

Invoicing 52

Invoicing Customer Satisfaction Compliance Engineering 52

Adrian Swinscoe

DECEMBER 6, 2024

Todays podcast is with Gregory Kennedy, VP of Marketing at Alembic Technologies, which provides AI-powered marketing analytics for C-suite executives. We talk about how Alembic is [] The post Pandemic maths and measuring all of marketing Interview with Gregory Kennedy of Alembic Technologies first appeared on Adrian Swinscoe.

Technology 147

Technology Technology AI Artificial Intelligence 147

The DiJulius Group

DECEMBER 5, 2024

Creating Your Customer Experience Action Statement Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to create your organization’s customer experience action statement (CXAS). Every great customer service company has a defined CXAS that is the NorthStar for what every customer-facing employee should intentionally try to achieve every time they.

Customer Experience 52

Customer Experience Customer Service 52

Zonka Feedback

DECEMBER 6, 2024

A patient walks into your hospital, expecting care and compassion. But something goes wronga delayed appointment, unclear instructions, or a lapse in hygiene. Frustrated, they leave not just with disappointment but a complaint that could define their entire experience.

Hospitality 52

Hospitality Hospitality Healthcare 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

DMG Consulting

DECEMBER 3, 2024

CX 2025: Navigating the Mega Trends December 2024 2024 was another tumultuous year for the customer experience (CX) market with the entrance of many new artificial intelligence (AI)-enabled products. AI, particularly generative AI (GenAI), dominated business and IT discussions as excitement about these technologies’ potential contributions captured the attention of enterprises, employees, and consumers alike.

CX 48

CX Artificial Intelligence Outlook AI 48

RateMyService

DECEMBER 3, 2024

Suppression lists are designed to streamline customer communications while ensuring compliance with data privacy regulations Suppression lists enable you to maintain a central record of contacts who should no longer receive communications due to opt-out preferences. Using this feature automatically excludes these contacts from survey outreach. How it works: Create a suppression list: Click the orange ‘Create suppression list’ button to get started and upload your contact list.

Compliance 52

Compliance Customer Survey Customer Experience 52

Help Scout

DECEMBER 4, 2024

This comparison of the 10 best free help desk ticketing systems will help you find the perfect option for your IT or customer support team.

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45

Zonka Feedback

DECEMBER 6, 2024

A patient walks into your hospital, expecting care and compassion. But something goes wronga delayed appointment, unclear instructions, or a lapse in hygiene. Frustrated, they leave not just with disappointment but a complaint that could define their entire experience.

Hospitality 52

Hospitality Hospitality Healthcare 52

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

AI

Experience Investigators

DECEMBER 3, 2024

It’s the last CX Pulse Check of 2024! Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication. However, the episode also offers a reality check for smaller businesses considering AI adoption.

CX 52

CX Social Media AI Retail 52

Smart Customer Service

DECEMBER 6, 2024

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40

SurveySensum

DECEMBER 2, 2024

Are you running into roadblocks with Confirmit’s complexity or its high costs? Perhaps you’re seeking more agile and customizable options that align with your budget and needs. If you nodded yes, exploring Confirmit alternatives might be the right move for you. While Confirmit (now Forsta) may be popular, it’s often cited as complex and costly, which limits the ability of many brands to be as adaptable as they need to be in response to changing customer expectations.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Zonka Feedback

DECEMBER 5, 2024

Explore all about Customer Feedback Management System including its importance, types, best tools, and effective management tips to elevate your customer experience.

Customer Feedback 52

Customer Feedback Customer Experience 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

AI

Intercom

DECEMBER 2, 2024

Working with AI is no longer an option for customer service teams – it’s a necessity. With an influx of new entrants promising powerful AI agents, choosing the right solution has become increasingly complex. Making the right choice is a challenge for today’s support leaders for a number of reasons. Solutions range from basic chatbots to much more sophisticated AI agents, but elaborate marketing claims make it hard to tell them apart without hands-on testing. “To make an empowered decision,

AI 75

AI Start-ups Customer Service Legal 75

The DiJulius Group

DECEMBER 5, 2024

#1 Hated Company files for Bankruptcy / Dont be a Disney Boss / Stop Sending Your Customers Holiday Gifts / Americas Most Trusted Brands Do Not Send Your Top Customers Holiday Gifts Your customers dont want your brownies – As 2024 comes to an end, businesses start thinking about how they will show their appreciation. Read Full Article The post #1 Hated Company files for Bankruptcy appeared first on The DiJulius Group.

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Lightico

DECEMBER 3, 2024

Picture this: Enterprises spend nearly $2 trillion annually on digital transformation , yet 70% of these initiatives fail to deliver on their promises. Why? The big challenge IT and development teams face is continuous innovation. A phenomenon known as digital paralysis. like the popularized “ Analysis Paralysis ,” Large enterprises, burdened by legacy systems and complex processes, find themselves inundated with 100’s of backlogged business requests and processes, trapped in

Compliance 52

Compliance Innovation Legal Customer Expectations 52

Zonka Feedback

DECEMBER 4, 2024

Join us in exploring the patient journey touchpoints to improve care and satisfaction. Optimize every interaction and use technology to stay ahead.

Touchpoint 52

Touchpoint Healthcare Technology Technology 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Zonka Feedback

DECEMBER 3, 2024

Master patient journey mapping to enhance healthcare services and patient satisfaction. Learn practical strategies in our essential guide. Read now!

Healthcare 52

Healthcare 52