Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience
Intercom, Inc.
AUGUST 8, 2019
It’s part of the “hospitality” aspect of support. In companies that don’t properly prioritize the customer experience, it’s up to support leaders to find allies in product and engineering – and to make sure you can help them truly hear the customer’s voice. Lane: I grew up in North Carolina, and there wasn’t a lot to do.
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