Gaming Mystery Shopper Net Promoter Score 
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. Start by using mystery shoppers to document which customers are asked to take your survey — and how. Garbage in. Garbage out.
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. Start by using mystery shoppers to document which customers are asked to take your survey — and how. Garbage in. Garbage out.
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